Live chat software and apps have revolutionized the way businesses communicate with their customers online. With the increase in online shopping and the need for quick and effective customer support, live chat has become an essential tool for businesses of all sizes. In this article, we will discuss the top 15 best live chat software and apps that can help businesses improve their customer support and increase sales.
Introduction to Live Chat Software & Apps
Live chat software and apps allow businesses to communicate with their customers in real-time via a chat interface on their website or app. Customers can get quick answers to their questions and concerns, and businesses can provide instant support and assistance. This can improve customer satisfaction, increase sales, and reduce the number of customer support requests via email or phone.
Benefits of Live Chat Software & Apps
There are several benefits of using live chat software and apps for businesses, including:
Increased customer satisfaction: Customers appreciate quick and effective support, which can lead to increased customer loyalty.
Improved sales: Live chat allows businesses to engage with customers and provide personalized product recommendations, which can increase sales.
Reduced support costs: Live chat can reduce the number of support requests via email or phone, which can save businesses time and money.
Increased efficiency: Live chat allows support agents to handle multiple conversations simultaneously, which can improve productivity and efficiency.
Top 15 Best Live Chat Software & Apps
Zendesk Chat:
Zendesk Chat is a popular live chat software that offers real-time messaging, chatbots, and customizable widgets.
Intercom:
Intercom is a customer messaging platform that offers live chat, email marketing, and customer support automation.
Freshchat:
Freshchat is a modern live chat software that offers chatbots, self-service options, and integrations with popular CRMs and marketing tools.
Tawk.to:
Tawk.to is a free live chat software that offers unlimited agents, chatbots, and customizable widgets.
LiveChat:
LiveChat is a popular live chat software that offers real-time messaging, chatbots, and integrations with popular CRMs and helpdesk tools.
Olark:
Olark is a live chat software that offers real-time messaging, chatbots, and integrations with popular CRMs and helpdesk tools.
Drift:
Drift is a conversational marketing platform that offers live chat, email marketing, and sales automation.
Chatra:
Chatra is a live chat software that offers real-time messaging, chatbots, and integrations with popular CRMs and helpdesk tools.
Crisp:
Crisp is a live chat software that offers real-time messaging, chatbots, and integrations with popular CRMs and helpdesk tools.
HelpCrunch:
HelpCrunch is a customer communication platform that offers live chat, email marketing, and customer support automation.
LivePerson:
LivePerson is a conversational commerce platform that offers live chat, messaging, and AI-powered chatbots.
Pure Chat:
Pure Chat is a free live chat software that offers real-time messaging, chatbots, and integrations with popular CRMs and helpdesk tools.
Comm100:
Comm100 is a customer engagement platform that offers live chat, email marketing, and customer support automation.
SnapEngage:
SnapEngage is a live chat software that offers real-time messaging, chatbots, and integrations with popular CRMs and helpdesk tools.
Zoho SalesIQ:
Zoho SalesIQ is a live chat software that offers real-time messaging, chatbots, and integrations with popular CRMs and marketing tools.
Techatlead makes it easy to reach out to your prospects with personalized email campaigns.